Shipping policy

Thank you for shopping with Aurevine Pets. Here's everything you need to know about how and when your order will reach you.

Free tracked shipping

We offer free tracked shipping on every order. There is no minimum spend.

Processing time

Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). During sales and peak seasons, processing may take slightly longer.

Delivery time

Once dispatched, most orders arrive within 6–15 business days. Delivery times are estimates and may vary depending on your location, customs clearance and carrier delays outside our control.

If your order contains several items, they may ship in separate parcels from different locations. You will receive tracking details for each parcel.

Ebooks and digital products

Ebooks and digital products are delivered instantly by email after your payment is confirmed. If you do not see your download email within 30 minutes, please check your spam or promotions folder, then contact us at hello@aurevinepets.com.

Order tracking

As soon as your order ships, we will email you a tracking number. You can follow your parcel at any time on our Track Your Order page. Tracking may take 2–3 business days to show updates after dispatch.

Shipping address

Please check that your shipping address is complete and correct before placing your order. If you notice a mistake, email us within 12 hours and we will update it if the order has not yet shipped. We cannot be responsible for orders delivered to an incorrect address provided at checkout.

Customs, duties and taxes

For international orders, your parcel may be subject to import duties, taxes or customs fees charged by your country. These charges are set by local authorities and are the responsibility of the customer. Some pet food and supplement products may be subject to import rules in certain countries; if an item cannot be shipped to your location, we will contact you and offer a refund for that item.

Lost or delayed parcels

If your order has not arrived within 20 business days of shipping, or your tracking has not updated for an extended period, please contact us. We will work with the carrier and, if your parcel is confirmed lost, reship your order or issue a full refund. See our Refund Policy for details.